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Why Magento Stores Choose ThinkODC

Get a dedicated Magento tech team on subscription to handle fixes, updates, and optimizations, so you can focus on growing your business. Instead of freelancers or full-time hiring, get:

  • Dedicated Magento Engineers (Not Freelancers)
  • Fast Response & Proactive Support
  • Proven Experience with Complex Magento Builds
  • Ongoing Support, Not One-Time Fixes
  • UK-Aligned Support Coverage

You focus on sales & growth — we handle the tech.

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How it Works

Our simple & structured delivery model is designed for transparency, speed, and predictable outcomes. Here's how we execute with your requirements:

01

Choose a Plan

Select a monthly Magento support plan based on your store size, workload, and support needs.

02

Onboarding

We audit your Magento store, set access, define SLAs, and align support priorities.

03

Execution

Our Magento experts handle ongoing support, fixes, optimizations, and proactive improvements.

Magento Management Simplified with ThinkODC

In the emerging age of technologies there are endless management tasks when it comes to ecommerce store. Whereas Magento store owners often struggle with:

  • Slow website speed affecting conversions
  • Checkout & payment issues
  • Broken extensions after updates
  • No reliable Magento developer
  • High cost of hiring in-house teams
  • Unclear hourly billing & delays

We solve all of this with predictable monthly support.

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Who Should Opt In or Skip This?

See which businesses gain maximum value from our solutions and which ones may not, ensuring the right fit for your needs.

This Is Perfect For:

  • Magento store owners
  • Growing ecommerce brands
  • Businesses with ongoing tech needs
  • Teams without in-house Magento devs

This Is NOT For:

  • One-time small fixes
  • Extremely urgent “today only” tasks
  • Non-Magento platforms

What’s Included in our Monthly Magento Support

In our end-to-end Magento support you get support at all stages including ongoing maintenance, performance optimization, security updates, bug fixes, and continuous improvements to keep your store stable, fast, and scalable.

Development & Fixes

  • Bug fixing & error resolution
  • Feature enhancements
  • Custom module updates
  • Theme & UI improvements

Performance & Stability

  • Speed optimization
  • Server & code-level fixes
  • Checkout optimization

Maintenance

  • Magento core updates
  • Extension updates
  • Compatibility fixes

Quality & Testing

  • Unit testing
  • Functional testing
  • Cross-browser testing (Growth plan)

Our flexible Magento support plans are designed to keep your store stable, optimized, and revenue-ready. Choose the level that fits your business growth.

Feature/Service
BASIC$449/monthSTARTER$899/monthGROWTH$1599/month
Tech StackMagento / WordpressMagento / WordpressMagento / Wordpress
Developer Hours Included20 hours/month40 hours/month80 hours/month
Minor UI / CSS FixesIncludedIncludedIncluded
Magento Core & Extension UpdatesIncludedIncludedIncluded
Speed ImprovementsBasic speed improvementsMedium-level performance optimizationAdvanced performance optimization
New Feature DevelopmentNot IncludedFeature enhancements + Checkout & cart optimizationCustom feature development
Major UI RedesignNot includedLarge custom modules / Major redesignsFull re-platforming
Performance TuningNot includedMedium-level optimizationAdvanced optimization
Communication MethodEmail / SlackEmail / SlackEmail / Slack / Others
Time Tracking AccessShared SheetShared SheetSheet + PMS
QA InclusionsNot includedBasic QA (manual regression testing)Dedicated QA support (functional + regression + cross-browser testing)
TestingBasic Unit TestingBasic QAFunctional + Cross-Browser Testing
Status Updates ProvidedWeekly emailWeekly emailMonthly technical report / Daily logs
Meetings & ReviewsNot includedNot includedPriority sprint planning + Optional weekly call
Escalation SupportEmail (48 hrs)Priority task handling (24 business hours)Slack/email (Same business day)
Task IntakeEmail / SlackEmail / SlackEmail / Slack / Internal PMS
Supervisor/PM InvolvementSupervisor verifies task once weeklySupervisor verifies task once weeklySupervisor reviews tasks daily + estimation monitoring
Time Approval / ReviewNot applicableNot applicableWeekly summary for client review
Estimation VarianceNo active monitoring – client needs to flag if overuseNo active monitoring – client needs to flag if overuseMonitored weekly by PM, flagged in summary

FAQ'S

Yes. You get a team, QA, reporting & accountability.

Yes. Upgrade, downgrade or cancel anytime.

Depends on plan — we can define this clearly.

You get a dedicated team managed by a lead.

Yes — fully supported.

Yes. Our experts can maintain, troubleshoot, and update custom themes and extensions while ensuring compatibility with Magento updates.

Yes. You receive regular reports, updates, and transparent tracking of all bug fixes, updates, and optimizations performed.

Depending on your plan, we offer emergency support to handle urgent issues like downtime, security threats, or critical bugs.